Refund policy

REFUNDS

 

·       We do not have cash refunds for all orders.

·       All refunds are via Store Credits only.

RETURNS

 

·       We have a 3-day return policy, which means you have 3-days after receiving your item to request a return.

 

·       To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

·       Requests can only be made by the original purchasing account. Requests made from third parties will not be entertained.

 

·       To start a return, you can contact us at sales@skgtradingsg.com. We will assist you with the necessary steps for return.

 

·       If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

·       You can always contact us for any return question at sales@skgtradingsg.com.

 

DAMAGES AND ISSUES

 

Please inspect your order upon reception and contact us immediately at sales@skgtradingsg.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

 

EXCEPTIONS / NON-RETURNABLE ITEMS

 

Unfortunately, we cannot accept returns for the following reasons:

 

·       Customized items

·       Sale items

·       Gift cards

·       Shipping charges

·       If you have a change of mind

·       Incorrect items purchased

·       Items purchased using Store Credit that was refunded back into your account

·       Items that have been used or damaged

·       Items that have been opened or tampered with